TLE Concierge provides personalised setup, implementation and related support designed to help members establish and use their TLE business tools and systems.

The exact inclusions of your TLE Concierge service are those described on the relevant payment page at the time you purchase.

Different TLE Concierge services may include different business tools, setup, personalisation and support.

Your purchase includes only the items specifically stated as part of the service you selected.

Anything outside those inclusions may require an additional service or fee. We will discuss this with you before undertaking additional paid work.

By completing your purchase, you confirm that you have reviewed the description and inclusions of the TLE Concierge service selected.

Payment is required in accordance with the price and payment terms displayed at checkout.

Payments may be processed through third-party payment providers including Stripe or PayPal.

TLE does not generally receive or store your complete credit or debit card details.

TLE Concierge is a personalised service. To complete your setup, we rely on you to provide the information, materials, approvals and account access reasonably required for your service.

Depending on the service selected, this may include:

• completing your TLE Concierge onboarding form

• providing your name, contact and business information

• providing photographs, biographies or About Me information

• providing your LifeWave links or other relevant business links

• providing information required to personalise your business tools

• providing access to relevant accounts or platforms

• responding to questions or requests for clarification

• reviewing information where approval or confirmation is required

You are responsible for ensuring that the information you provide is accurate and that you have the right to provide and use any content, photographs or other materials supplied to us.

TLE is not responsible for delays caused by incomplete, inaccurate or outstanding information, access or approvals.

Your TLE Concierge service cannot be completed until we have received the information and access reasonably required to provide it.

You are responsible for completing your onboarding requirements after purchase.

Your TLE Concierge purchase must be activated by providing the required onboarding information within 12 months of the date of purchase.

If we have not received the information reasonably required to commence your service within that 12-month period, we may contact you to advise that your project is being closed as inactive.

TLE is not required to hold project capacity, service inclusions, technology configurations or historical versions of TLE Concierge business tools indefinitely.

If your project is closed after 12 months of inactivity and you later wish to proceed, please contact us. Whether the original service can still be provided will depend on the TLE Concierge services, technology and systems available at that time.

Where changes since your original purchase mean that additional or different work would be required, we will explain this before any additional fee is charged.

Any question concerning cancellation, credit or refund following an inactive or abandoned project will take into account the circumstances, any work already performed or costs reasonably incurred, and your rights under applicable law.

Nothing in this section removes any rights or remedies that cannot legally be excluded.

Any estimated TLE Concierge delivery timeframe begins once we have received the information, account access and other items reasonably required to complete your service.

Unless we expressly agree otherwise, any timeframe provided is an estimate rather than a guaranteed completion date.

TLE is not responsible for delays resulting from:

• outstanding client information or approvals

• incorrect or incomplete information

• third-party platform outages or technical problems

• account restrictions

• changes made by third-party providers

• circumstances outside our reasonable control

We will take reasonable care to complete your service within the timeframe communicated to you or, where no timeframe has been specified, within a reasonable time having regard to the circumstances.

TLE Concierge may involve creating or personalising business tools for your own TLE and LifeWave business.

You are responsible for reviewing the personal information, photographs, links, contact information and other personalised details contained within your completed business tools.

Please tell us promptly if something we have entered from the information you supplied requires correction.

Revisions or changes included in your particular TLE Concierge service will be governed by the inclusions shown on the relevant payment page.

Requests that materially change the original information supplied, change the scope of the project, or fall outside the purchased service may require additional work.

We will advise you before undertaking any work that would incur an additional charge.

You retain ownership of original content and materials that belong to you and that you provide to TLE, including your photographs, personal biography, branding, original written material and personal or business information.

You give TLE permission to access, copy, edit, format and use those materials to the extent reasonably necessary to provide your TLE Concierge service.

You confirm that you have any rights or permissions required for materials you ask us to use.

Purchasing TLE Concierge does not transfer ownership of The Light Era's underlying intellectual property to you.

TLE retains ownership of its pre-existing and underlying intellectual property, which may include:

• templates

• page and funnel structures

• designs and layouts

• written copy

• copy frameworks

• systems and processes

• workflows

• automation structures

• training

• resource libraries

• implementation methods

• TLE-created business tools and their underlying structure

Where your TLE Concierge service includes personalised TLE business tools, you are granted a personal, non-exclusive licence to use those completed business tools in connection with your own TLE and LifeWave business.

You may use and personalise your completed business tools for your own business purposes.

You may not, without TLE's prior written permission:

• sell or licence TLE business tools, templates or systems to another person

• distribute or provide TLE templates or underlying business tools to other Brand Partners or third parties

• reproduce TLE business tools for the purpose of setting them up for other people

• copy or extract TLE systems, templates, automation structures, copy, processes or implementation methods in order to provide similar setup services to others

• purchase TLE Concierge primarily for the purpose of accessing, copying or reproducing TLE's underlying systems or intellectual property

• represent TLE-created business tools or systems as your own original intellectual property

Your purchase gives you the benefit of the TLE Concierge service and the right to use your personalised business tools for your own business.

It does not purchase The Light Era's underlying templates, systems, methodology or intellectual property.

Some TLE Concierge services require TLE to work inside an account or platform belonging to you, including your Systeme:io account.

Where you provide login credentials or grant access to an account, you authorise TLE and authorised members of the TLE team to access that account only to the extent reasonably necessary to provide your purchased service.

You remain responsible for the ongoing management and security of your accounts.

We recommend changing passwords or removing temporary access after your TLE Concierge service has been completed where appropriate.

TLE Concierge may use or interact with third-party platforms and services, including Systeme:io, Google services, Stripe, PayPal and other technology providers reasonably required to deliver the service.

TLE does not own or control those third-party platforms.

Their functionality, pricing, availability, policies, integrations and technical requirements may change.

TLE cannot guarantee that any particular third-party feature or integration will remain available indefinitely.

We are not responsible for outages, restrictions, technical failures or changes caused by third-party platforms that are outside our reasonable control.

Any ongoing software subscription, domain, email, platform or third-party fees are your responsibility unless the relevant TLE Concierge payment page expressly states that they are included.

TLE may use AI-assisted productivity tools, including ChatGPT, as part of the process of creating, refining or personalising TLE Concierge business tools.

Where AI-assisted tools are used, we aim to limit the information entered to information reasonably necessary for the relevant task.

AI-assisted tools support our work. TLE remains responsible for the TLE Concierge service we provide to you.

Further information about how personal information may be handled in connection with these tools is contained in our Privacy Policy.

The Light Era is an independent community and is not owned or operated by LifeWave Corporate.

TLE Concierge is provided by The Light Era and is separate from products or services provided by LifeWave.

You remain responsible for the operation of your own independent LifeWave business and for ensuring that your activities comply with applicable laws and LifeWave's current Policies and Procedures.

TLE may provide business tools, templates, education and guidance intended to support your business, but you remain responsible for the content you ultimately publish, statements you make and the way you operate your business.

TLE Concierge is a setup and implementation service.

Purchasing TLE Concierge does not guarantee leads, Customers, Brand Partners, sales, commissions, income, rank advancement or any other particular business result.

Business outcomes depend on factors outside TLE's control, including your individual activity, implementation, audience, skills, market conditions and ongoing use of your business tools.

Please choose your TLE Concierge service carefully.

TLE does not generally provide refunds solely because you change your mind, decide not to use the service, or choose not to complete the onboarding required for us to provide the service.

If you wish to cancel, please contact us as soon as possible.

If work has already commenced, any discretionary refund or credit may take into account work already performed and reasonable non-recoverable costs incurred in connection with your project.

Nothing in these Service Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable consumer protection laws.

Where applicable law entitles you to a remedy in relation to the service, those rights continue to apply.

TLE Concierge may be purchased by customers located in countries outside Australia.

These Service Terms are governed by the laws of New South Wales, Australia.

Nothing in these Service Terms excludes or limits any mandatory consumer rights or protections that apply to you under the laws of your country or place of residence where those rights cannot lawfully be excluded.

If a mandatory local law applies to your purchase and is inconsistent with a provision of these Service Terms, that mandatory law will apply to the extent required.

TLE may reasonably pause or terminate a TLE Concierge project where necessary because of:

• non-payment

• persistent failure to provide information required to deliver the service

• misuse of TLE intellectual property

• unlawful activity

• serious breach of these Service Terms

• abusive, threatening or seriously inappropriate behaviour towards a member of the TLE team

Where reasonably practicable, we will give you an opportunity to address the issue before terminating the service.

Termination does not affect rights or obligations that arose before termination.

Any financial adjustment following termination will take into account services already provided, reasonable costs incurred and any rights that cannot legally be excluded.

To the maximum extent permitted by law, TLE is not responsible for loss arising solely from circumstances outside our reasonable control, including:

• failures or changes affecting third-party platforms

• interruptions to third-party services

• actions you take after completion or handover

• changes made to your accounts or business tools by you or another person

• failure to maintain subscriptions, accounts or integrations required for your business tools to operate

• inaccurate information supplied to us

• business or financial results arising from the way your business tools are used

Nothing in these Service Terms excludes, restricts or modifies liability where doing so would be unlawful.

We may update these Service Terms from time to time to reflect changes to TLE Concierge, technology, our business practices or legal requirements.

The version applying to your purchase is generally the version in effect when you purchased your TLE Concierge service.

A later change to these Service Terms will not be used to materially reduce the service you have already purchased.

These Service Terms are governed by the laws of New South Wales, Australia.

Subject to any mandatory consumer rights or protections that apply to you and cannot lawfully be excluded, disputes relating to these Service Terms will be determined in accordance with the laws of New South Wales, Australia.

If you have questions about your TLE Concierge service or these Service Terms, please contact:

The Light Era
Sydney, NSW, Australia
Email: hello@thelightera.com